Dot
Kiosk and Mobile-based Library Research Project
Dot is a library kiosk system guiding users to understand the library's resources, layout, and librarian expertise, facilitating easy access to information and specialized assistance. Prioritizing human interaction, Dot Library fosters a sense of community within the library, empowering users to make informed decisions and enriching their engagement with available resources.
Duration
May 2021 - Aug. 2021
(Total 14 Weeks)
Team
Monica Hwang
Skylar Lee
Leeann Wei
My Role
User Research
Interviews
Usability Testing
Prototyping
UI Redesign
Software
Figma
Adobe Photohop
How was Your Library Experience?
We conducted surveys with individuals who have prior experience using the ArtCenter library, and the results showed that more than 70 percent of them expressed dissatisfaction with their experiences.
Users and Their Needs
During the interviews, our team identified two distinct groups among our library users: service receivers and service providers.
Receivers desire comfortable and private workspaces and easy access to reliable information. Providers want to enhance the
library experience, simplifying its usage, and fostering smoother connections with librarians.
SERVICE RECEIVER
Students & Faculties
SERVICE PROVIDER
Librarians
How can we provide enjoyable and enriching library experience for all students, faculty, and librarians together?
Hello Dot!
We created the 'DOT' system, which enables both students, faculty, and librarians to easily access the library and its services.
01
Public Tablet in Library
‘DOT’ for Service Receiver
Students can easily tap their ID card to start DOT. They can access resources and reserve a collaboration room through DOT.
Find a Resources
Reserve a Collaboration Room
Check Out a Collaboration Room
02
Mobile App
‘DOT’ for Service Receiver
Students can use a mobile app with an AR-based RFID book locator to find books, self-check books in and out, receive notifications for collaboration room reservations, and confirm them through the app.
AR-based RFID Book Locator
Scan a Book
Collaboration Room Confirmation
03
Librarian’s
Personal Tablet
‘DOT’ for Service Provider
Librarians have their own personal tablet, which provides an overview of the library at a glance. When a student requests assistance, DOT sends a notification with the student’s basic information to the librarian.
Student Assistance Requested Page
Librarian’s Personal ‘DOT’
Enhancing Engagement
Through Dot Library
Bridging Students and Librarians
Through DOT, we showcase librarian specializations and provide brief introductions, along with
students' basic information on the librarian’s personal tablet during service requests.
Thus fostering engagement within our community and aiming to ease communication barriers.
Librarians Information Page for Students
Student Assistance Requested Page for Librarians
Visiting ArtCenter Library
Our team went to Hillside Campus Library, which is the main library of the ArtCenter College of Design that has DVDs, Magazines, and design relative books .
Competitive Analysis
After reviewing various libraries, we found that the ArtCenter library is behind in adopting new technologies to enhance the library experiences. In contrast, other libraries have embraced experimental tools, like VR experiences and supported equipment in private meeting rooms. And there's an unmanned machine called 'BookOMat' that enables users to easily find resources and books independently.
Affinity Map
Out early assumptions are came from our own individual thoughts that was quite limited and narrow. However after interview, we brought a lot of insight from stakeholders that we listed down all assumptions, factoid, and gals together in one board and categorized to simplify cluster informations.
Behavioral Continuum
We had a lot of conversations in class on what kind of categories will be relevant to our project, and substitute more better categories into it.
Persona & Scenario
We specifically focused on three patterns created by Jane, Evan, and Tracey, each comprising two service receivers and one service provider. Throughout this process, we delved deeper into ideation, gained a better understanding of their requirements, and made resolute decisions regarding our goals and motivations for the services we aim to offer.
THANK YOU